Policies and Procedures

Cyberfello, LLC has a substantial background in administrative assistance and real estate support and is willing to provide services to the Client based on this background.

RELATIONSHIP OF PARTIES 

Cyberfello, LLC is, and will be known as, an Independent Contractor and is not an employee of the Client. The Client will not provide benefits, including health insurance, paid vacation or any other Employee benefit for the Contractor. The Contractor is also responsible for his/her own taxes and other withholdings from his/her payments. 

PAYMENT POLICY 

Virtual Assistance

Cyberfello, LLC will provide Virtual Assistant Services to the Client per working hour, billed biweekly, with the invoice due in 3 business days IF under full admin support services. If payment to Cyberfello, LLC is not made within 48 hours of the due date, the Client's project(s) will cease until remediation is made.  

Monthly Subscriptions & Websites

Cyberfello, LLC will provide Virtual Assistant Services to the Client per service as well and will be sending a invoice before services are started. Cyberfello, LLC will provide a proposal, and overview of the services as needed or requested. Cyberfello, LLC will provide an invoice BEFORE website designing after consultation for deposit amount (half price) and FULL price if DISCOUNTED with a 2-3 week window for completion date. Website deposits are non-refundable if the website has been fully completed by a Cyberfello associate.

ALL marketing and client care invoices are to be paid before services and due monthly (semi monthly payments are available).

Transaction Coordinating

Cyberfello, LLC will provide full-service transaction coordination services according to the agreed-upon action plan. Transaction Coordinating Services start from the time of the receipted contract. Cyberfello, LLC will add the closing balance to the contractor’s CDA at closing. If we are unable to add the balance to the CDA, we will immediately send you an invoice or reach out to contractor’s brokerage/ firm for further action.

Listing Packages

All packages are paid prior to beginning work on the listing. The contractor will be charged to their credit card on file or by invoice sent via email. If the card on file declines an invoice will be sent. Payment must be made prior to any work beginning on the listing. Cyberfello, LLC completes luxury listing packages at an increased price which covers additional marketing tasks. Listing Packages includes digital flipbooks links (not required). Any updates to the presentation will require a 24-48 hour waiting period.

LATE FEES 

( ONLY APPLIES TO FULL TIME PERSONAL VIRTUAL ASSISTANT) Payment will be due within 3 days of the invoicing date for bi-weekly (hourly) assistance, and within 2 days of the invoicing date for Listings & Contracts. If payment is not received within 15 days, the Client shall be subject to a late penalty of 10% of the balance due. Additional late penalties of 10% of the balance due will be accrued per month thereafter. If the bill remains unpaid, Cyberfello, LLC retains the right to pursue all legal collection avenues at the Client’s expense. 

For Monthly Subscriptions, Cyberfello, LLC will send client reminders and notifications. If payment isn’t received 3 days after due date, services will automatically end unless discussed and agreed otherwise.

CONFIDENTIALITY

Cyberfello, LLC recognizes that the Client has and will have the following proprietary information:   

• PRODUCTS 

• PRICES 

• COSTS 

• FUTURE PLANS 

• CLIENT DATABASE 

• BUSINESS AFFAIRS

• PERSONAL INFORMATION 

• OTHER INFORMATION (COLLECTIVELY “INFORMATION”) WHICH ARE VALUABLE, SPECIAL AND UNIQUE ASSETS OF THE CLIENT.  

Cyberfello, LLC  agrees not to, at any time or in any manner, either directly or indirectly, use any Information for their own benefit, or divulge, disclose, or communicate in any manner any Information to any third party without the prior written consent of the Client. Cyberfello, LLC will protect the Information and treat it as strictly confidential. A violation of this article shall be a material violation of this Agreement. The Client agrees to the same Confidentiality regarding Cyberfello, LLC proprietary information.

CONFIDENTIALITY AFTER TERMINATION 

The confidentiality provisions of this Agreement shall remain in full force and effect after the termination of this Agreement. 

SOURCE FILES AND COPYRIGHTS

Client will retain all source files for all projects completed by Cyberfello, LLC including their copyrights.

CLIENT REPRESENTATIONS

Client represents and warrants that the text, graphics, and photographs provided to Designer for the marketing materials, website, or similar are owned or licensed by Client, and that Client is authorized to use and display such items in the manner contemplated by this Agreement. Client shall be solely responsible for the marketing, website, or similar materials and the validity of copyrights, trademarks and ownership claimed by Client.

Client agrees to indemnify and hold Cybefello, LLC  harmless from and against any claim, loss, damage, expense or liability (including attorney's fees and costs) that may result in whole or in part, from any infringement or any claim of infringement of any trademark, copyright, trade secret, or negligence arising from any of the text, graphics, and photographs provided by Client) any claim by a third party regarding any services or products sold or otherwise distributed by Client, its employees or agents, or any claim, suit, penalty, tax or tariff arising from Client's use of the internet or electronic commerce.

OFFICE HOURS 

Cyberfello, LLC works many hours each day in order to make our deadlines but the expectation of our response time and phone availability is Monday – Friday 7 am – 6 pm EST, excluding national holidays. Cyberfello, LLC reserve the right to set their own close dates, as desired. The client will be given notification prior to any periods of closing via e-mail. Our Virtual Assistants are NOT required to work after hours, weekends, or holidays. However, we do our best to make sure projects/tasks are covered and to make ourselves available for urgent matters. You can email after hours, holidays and weekends for urgent matters and you will receive a response in a timely fashion; please type URGENT in the subject field.

TERM/TERMINATION 

The business relationship shall be effective until either party terminates the agreement by providing a written notice, email being appropriate and in that case agreement would be terminated immediately and hours billed within 48 hours and final invoice to be paid within 48 hours of receiving the final invoice.

RETURN OF RECORDS 

Upon termination of a business relationship, Cyberfello, LLC  shall deliver all records, notes, data, memoranda, passwords, models, and equipment of any nature that are in our possession or under the Contractor’s control, that are the Client’s property, or that relates to the Client’s business.